Shipping policy

Order Processing Time

All orders are processed and dispatched within 1-2 business days of purchase. Orders are not processed or shipped on weekends or holidays.

If we experience a high volume of orders, dispatch may be delayed by a few days. If there is a significant delay, we will notify you via email or the contact information provided at checkout.

Estimated Delivery Time

Once your order has shipped, international delivery typically takes 7-12 business days.

Please note: delivery timeframes are estimates and start from the date of shipping, not the date of order. Delays may occasionally occur due to customs processing, local courier delays, weather, or other circumstances beyond our control.

Shipping Confirmation & Order Tracking

You will receive a shipping confirmation email once your order has shipped, containing your tracking information. Please allow 24-48 hours for tracking information to update after you receive your confirmation email.

Customs, Duties, and Taxes

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

If you received your order damaged, please contact us immediately at nasorasupport@gmail.com with your order number and a photo of the damaged item(s) so that we can resolve the issue promptly.

Order Changes & Cancellations

If you need to make any changes to your order, please contact us as soon as possible. Once your order has been dispatched, we are unable to make changes, cancel, or redirect the shipment.

Lost or Missing Packages

If your tracking information shows your package as delivered but you have not received it, please contact your local courier or postal service first, then reach out to us at nasorasupport@gmail.com so we can assist further.

Questions

If you have any further questions about our shipping policy, please contact us at nasorasupport@gmail.com.